Transcription & Typing
Document transcription, typing and word processing, dictation services, stenographic services (except court reporting), and radio transcription.
Transcript · Dictation · Steno
The Exchange / The Desks
Five Desks On The Board.
Every desk keeps its own protocol and its own queue. Here's the complete service roster — what each desk takes in and what it delivers.
Desk A · Document Services
The Page Finished.
Editing & Proofreading
Editing services, technical editing, proofreading — and document preparation services from draft to final.
Edit · Technical · Proofread
Writing & Publishing
Resume writing, letter writing, secretarial services, and desktop publishing — documents prepared for print or digital delivery.
Resume · Letter · DTP
Desk B · Telephone & Call Centers
The Line Answered.
Answering Services
Telephone answering and message services, call forwarding, voice mailbox, wakeup calls, and emergency telephone dispatch.
Answering · Message · Dispatch
Call Centers
Local call centers and customer service call centers — telephone call center operations on a contract basis.
Inbound · Customer Service
Outbound & Telemarketing
Telemarketing bureaus and telephone solicitation on a contract or fee basis — including floral wire services and online customer service centers.
Telemarketing · Wire Services
Desk C · Mail & Copy Services
The Parcel Held.
Mail & Parcel
Private mailbox rental centers, parcel mailing services, mail consolidation, mail presorting, and private mail centers combined with office support.
Mailbox · Parcel · Presort
Copy & Reprographics
Document copying and duplicating, photocopying, reprographic services, blueprinting, copy centers and copy shops — plus internet café access.
Copy · Repro · Blueprint
Business Centers
Business service centers providing a range of office support — bar code imprinting, address bar coding, and related services.
Service Center · Bar Code
Desk D · Credit & Collections
The Account Settled.
Credit Reporting
Commercial and consumer credit reporting bureaus, credit agencies, credit clearinghouses, credit investigation, and credit rating services.
Bureau · Investigation · Rating
Collections
Collection agencies — account collection, bill collection, delinquent accounts, credit arrears, adjustment agencies, and tax collection on a contract basis.
Accounts · Bills · Tax
Repossession
Automobile repossession services and general repossession work — conducted under the applicable contract and law.
Auto · General Repo
Desk E · Reporting & Stenography
The Record Kept.
Court Reporting
Court reporting services, deposition services, stenotype recording, and public stenography — the legal record kept verbatim.
Court · Deposition · Stenotype
Captioning & Conferencing
Real-time closed captioning of live television, meetings, and conferences — plus teleconferencing and videoconferencing services.
Caption · Teleconference · Video
Specialty Services
Medical coding (not combined with accounting), charitable fundraising campaign organization, and crowdfunding-based fundraising on a contract basis.
Med Coding · Fundraising
Intake
Which Desk Takes The Call?
Describe the work — the board routes it to the right desk and responds within one business day.
Open A Ticket